Terms and Conditions 

Critical Care Training Ltd (CCT) is a medical education provider specialising in  emergency and resuscitation training for First Responders and Healthcare  Professionals. CCT aims to provide high quality education, assisting responders and  Healthcare professionals in meeting the duty of care to the patients we all serve.  

Course Bookings  

It is the responsibility of the person booking candidates from their organisation to  ensure funding approval is in place for each candidate.  

The organisation is liable for the full course fee of those they send on a training  course run by CCT, regardless of whether the candidate successfully completes the  course or not.  

An organisation may substitute candidates; however, they must ensure CCT has  been informed of any name change, and that the replacement candidate has both  funding approval and adequate time to complete any pre-course learning  requirements. If original candidate has accessed eBooks/pre course codes provided  by CCT the cost of new eBooks/pre course codes will be charged to the  organisation.  

Individuals not being booked directly by their organisation must reserve and pay for  their course place via our website. www.criticalcaretraining.ie 

Course places are not guaranteed until full payment is received. 

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Cancellation Policy 

Course bookings cancelled more than 14 days before the course commencement  will be eligible for full refund.  

Course bookings cancelled 7-14 days prior to course will be eligible for a 50%  course fee refund.  

Course fee is not refundable within 7 days of course commencement.  To successfully complete a course candidates must: 

• Complete and submit any prescribed pre course work required. 
• Be in full attendance and actively engage with the learning on the face-to-face  training sessions.  
• Meet the specific course pass criteria pertinent to the course they are undertaking. Re-sit charges  

Candidates who fail to meet their course pass criteria will be charged an  administration charge of 50% of original course fee to attend for a resit on an  addition course.  

Resit candidates are encouraged to attend a full second course to avail themselves of the extra teaching provided, but at a minimum must attend for the specific testing  segment they were unsuccessful in.  

Only one resit course will be offered to a candidate, and this offer is only applicable  within three months of the original course. Critical Care Training cannot guarantee a  place on a specific course or in a specific location for the re-sit.  

Candidates are free to undertake their re-sit with another training site if they so  wish. The alternative site may have different charges or conditions. 

Quality Assurance  

CCT aims to provide high quality, safe training. Teaching faculty are all current  clinical practitioners with additional teaching qualifications in the areas they  instruct in.  

Instructors working with CCT will always endeavor to treat candidates with  professionalism, honesty and respect. Candidates in return are expected to be  respectful in their interactions with CCT staff. 

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Candidates on CCT courses are asked to give written feedback on every course  which is an essential part of our continuous quality improvement cycle. 

Complaints  

Any complaint should, in the first instance, be brought to the attention of the course  coordinator on the day of the course. The course Coordinator will endeavor to  resolve the issue at that point. 

Complaints not resolved during a course should be escalated to Critical Care  Director via [email protected]  

If attending an IHF/AHA course a candidate may also contact the Irish Heart  Foundation Emergency Cardiovascular Care Department or for Paediatric training  contact ALSG.  

General Data Protection Regulation (GDPR) 

Critical Care Training Ltd. processes all personal data in compliance with current  national and EU GDPR provisions. Any questions about Critical Care Training`s  privacy policy should be directed to [email protected] 

No Personal Recording: Participants are not permitted to take photos, videos, or  audio recordings of instructors or course materials. This policy ensures a secure  and open learning environment for all attendees. 

Authorized Photography: Critical Care Training Ltd reserves the right to capture still  images of training sessions for marketing, archival, or educational use. If you do not  wish to be photographed, please inform the instructor or photographer.

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